Privacy & Policy
1. What Information We Collect
When you use our website, place an order, or contact us, we may collect the following information:
- Your name
- Phone number
- Email address
- Any other details you provide voluntarily (e.g., messages, feedback)
- Order information for pickup
- Technical data such as IP address or browser details (through analytics tools)
We do not collect or store credit/debit card information directly. All payments are processed securely by third-party payment providers.
2. How We Use Your Information
We collect your personal information for purposes including:
- Processing your food pickup orders
- Communicating with you about your order
- Responding to inquiries or feedback
- Sending order confirmations or status updates
- Providing customer support
- Improving our website and service experience
- Offering promotions or updates (only if you opt in)
3. Disclosure of Information
We do not sell your personal data to any third parties.
We may share limited information with:
- Our payment processor (e.g. Stripe, PayPal)
- Website hosting and technical support providers
- Government authorities if required by law
All partners we work with are required to uphold the confidentiality and security of your data.
4. Security
We use standard security protocols and encryption technologies to protect your personal data. While we take all reasonable steps, no method of online transmission is completely secure — you provide your information at your own risk.
5. Cookies & Analytics
Our website may use cookies and similar technologies to improve functionality and understand how users interact with the site.
Cookies may collect non-identifying technical information like:
- Your browser type
- Time spent on pages
- Referring website
You can disable cookies in your browser settings, though some features may not work as intended.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to any inaccurate information
- Ask to opt out of promotional emails at any time
For any of the above, contact us via the details below.
7. Changes to This Policy
We may update this policy occasionally. All changes will be posted on this page with the new effective date. Continued use of our website means you accept the updated terms.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
Brassall Seafood And Takeaway
📍 Shop 9/92-98 Pine Mountain Rd, Brassall QLD 4305
📞 Phone: +61 7 3201 4755
📱 Mobile: 0426 891 617
